Zone Labs Home Smarter Security
Search Site
    
Monday, June 09, 2003  
 
Home/Office Products
Download & Buy
Enterprise Solutions
Service & Support
 Customer Service
 Enterprise Support
 ZoneAlarm Pro 3.x
 ZoneAlarm Pro 2.6
 ZoneAlarm Plus
 FREE ZoneAlarm
Partner Programs
About Zone Labs, Inc.
 
Home
Site Map
Privacy Policy
Contact Us
 

 


Uninstalling ZoneAlarm Pro Under Windows 2000

Click here to return to Installation and Uninstallation FAQ Main.


- Uninstallation Step 1.
If you want to uninstall ZoneAlarm Pro, first run the Uninstaller program: click on the Start menu|Programs|Zone Labs|Uninstall ZoneAlarm Pro. The uninstaller will guide you through the process; answer "Yes" to any files it prompts you to delete.

  • A. To make sure that you can see the ZA/ZAP system files, if they are still on your computer, click Start, Help, then type either "hidden files" or "show all files" - one of these should tell you how to make sure ALL files are visible (including Hidden; System; Protected; and Operating System files). Follow the instructions given. Be sure to change these settings back after you are done.

  • B. Verify that the following have been removed:

    - Directories:

    1) Zone Labs from C:\Program Files
    2) zonelabs from C:\WINNT\System32
    3) zonelabs from C:\WINNT\Profiles\All Users\Start Menu\Programs
    4) Zone Labs from C:\Documents and Settings\All Users\Start Menu\Programs

    - Files:

    1) C:\WINNT\Profiles\All Users\Start Menu\Programs\Startup\zonealarm pro
    2) C:\WINNT\System32\vsdata.dll
    3) C:\WINNT\System32\vsdatant.sys
    4) C:\WINNT\System32\vsmonapi.dll
    5) C:\WINNT\System32\vsnetutils.dll
    6) C:\WINNT\System32\vspubapi.dll
    7) C:\WINNT\System32\vsutil.dll
    8) C:\Documents and Settings\All Users\Start Menu\Programs\Startup\ZoneAlarm Pro

    NOTE: Please verify that none of the files listed above remain in the directory C:\WINNT\Temp.


Back to Top


- Uninstallation Step 2.
Delete the directory "C:\WINNT\Internet Logs".

NOTE: If you want to save your alert logs (ZAlog.txt), you should copy them from the Internet Logs directory to a different location before deleting the file.


Back to Top


- Uninstallation Step 3.
Make sure your Recycle Bin is empty.


Back to Top


- Uninstallation Step 4.
It is not generally necessary to remove registry entries if reinstalling ZoneAlarm Pro. However, should you choose to do so, the following registry entries aree associated with ZoneAlarm Pro:

Important Advisory: Deleting registry entries incorrectly may cause serious problems to your operating system (OS) which may necessitate the need to reinstall the OS. Please make sure you are able to perform these deletions correctly before you decide to edit the entries.

For information about how to edit the registry in Windows, type "regedit.exe" from a command prompt. Click "Help," then "Help Topic." Click "Changing Keys and Values."

Note that you should back up the registry before you edit it.

To enter the registry, go to Start/Run and type: "regedit." Use Control-F to find and F3 to Find Next.

  • Registry Entries:

    - Key: HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs and all its subkeys and values.
    - Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\ZoneAlarm ZoneAlarm Pro

  • These two registry keys, and all their subkeys, denote the TrueVector service and the TrueVector device driver:

    - Key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsmon
    - Key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsdatant

  • This registry key and its subkeys denote ZoneAlarm Pro's alert logging service:

    - Key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\minilog

  • This is a database that contains a long list of values, but only these values are related to ZoneAlarm Pro and TrueVector:

    - Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SharedDLLs
    - Values:

    C:\Program Files\Zone Labs\ZoneAlarm\tutorwiz.dll
    C:\WINNT\System32\vsdata.dll
    C:\WINNT\System32\vsdatant.sys
    C:\WINNT\System32\vsmonapi.dll
    C:\WINNT\System32\vsnetutils.dll
    C:\WINNT\System32\vsnetu.dll
    C:\WINNT\System32\vspubapi.dll
    C:\WINNT\System32\vsutil.dll
    C:\WINNT\System32\Zone Labs\html.tdr
    C:\WINNT\System32\Zone Labs\vsdb.dll
    C:\WINNT\System32\Zone Labs\minilog.exe
    C:\WINNT\System32\Zone Labs\vsmon.exe
    C:\WINNT\System32\Zone Labs\vsruledb.dll

  • For each user who has run ZoneAlarm Pro, there are registry keys in

    - Key: HKEY_CURRENT_USER\Software\Zone Labs

  • The following keys allow the user to modify the sound that is played when there is an alert through use of the Control Panel Sounds applet:

    - Key: HKEY_CURRENT_USER\AppEvents\EventLabels\InternetAlert
    - Key: HKEY_CURRENT_USER\AppEvents\Schemes\Apps\.Default\InternetAlert\.current

  • The following keys are related to ZoneAlarm Pro's MailSafe Feature:

    - Key: HKEY_CLASSES_ROOT\ZAMailSafe

  • There is a value for the extension of every attachment that ZoneAlarm Pro quarantines (.vbs, for example). To find the values and keys to delete:

    1) Click on HKEY_CLASSES_ROOT
    2) Press F3.
    3) Type "zamailsafe" in the search field (no quotes).
    4) Press F3 to find the next value. An example of the value you will see (on the right-hand side of the window) would be: ZAMailSafeExt: REG_SZ: {renamed extension - zl9, for example).
    5) Delete the value. Press "OK" at the prompt.
    6) Repeat until there are no more values like the example above. ZoneAlarm Pro quarantines 37 extensions by default. However, any additional extentions you may have chosen to quarantine will also be listed in the registry.

  • There is also a registry key for the extension of every attachment renamed by ZoneAlarm Pro. The names of the keys will range from .zl0 to .zly. If you wish, you can follow the instructions above to find the values associated with these keys. Delete the entire key which contains these values.


Back to Top


- Uninstallation Step 5.
Reboot your machine.


Back to Top


- Uninstallation Step 6.
If you experienced difficulty deleting ZoneAlarm Pro files or folders, try removing the items mentioned above AFTER following the steps here.

Back to Top

 

 
 Technical Resources 
We have a variety of support tools to help ensure that your software questions and issues are quickly addressed.
ZoneAlarm Pro 2.6 Support Main
Frequently Asked Questions
  General FAQ
  Installation & Uninstallation FAQ
  Networking FAQ
  Programs FAQ
  Online Privacy FAQ
  Known Issues FAQ
Browse Product "Help" Files
Release History
Contact Technical Support
ZoneAlarm User Community
 Related Links 
Renew your Support Eligibility
Edit your Account Profile
 
  Home   Home/Office Products   Download & Buy   Enterprise Solutions   Service & Support   Partner Programs   About Zone Labs

1999-2003 Zone Labs, Inc. All rights reserved.